Frequently Asked Questions
Everything you need to know about shopping with Burns Pet Nutrition
What is your standard shipping policy for pet apparel?
We offer standard shipping across the country, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for those last-minute pet fashion needs.
How do I find the right size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's neck, chest, and length (from neck to base of tail) to ensure a comfortable and stylish fit.
What is your return and exchange policy?
We accept returns and exchanges on all unworn items with original tags attached within 30 days of purchase. Please ensure the item is free of pet hair and odors to qualify for a full refund.
Are the materials used safe and durable for active pets?
Absolutely. Our pet nutrition-inspired fashion line uses high-quality, non-toxic, and breathable fabrics designed to withstand daily play while keeping your pet comfortable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless shopping experience.
How should I care for and wash my pet's new clothes?
To maintain the quality of the fabric, we recommend machine washing on a gentle cycle with cold water and air drying. Avoid using bleach or harsh detergents.